Introduction
AgentSolar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our Services, including:
- Name and email address when you create an account
- Location information (city, state, ZIP code) when analyzing solar quotes
- Solar quote documents you upload for analysis
- Messages and communications you send to us
- Payment information when purchasing credits or services (processed securely by Stripe)
Automatically Collected Information
When you access our Services, we may automatically collect certain information, including:
- Device information (browser type, operating system, device type)
- IP address and general location
- Usage data (pages visited, features used, time spent on the Services)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Analyze solar quotes and provide personalized recommendations
- Process transactions and send related information
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and administrative messages
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), hosting, and analytics. These providers are bound by contractual obligations to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
Data Analytics
We use analytics services to help us understand how users interact with our Services. This information is used in aggregate form to improve our platform, understand user behavior, and enhance the overall user experience.
Analytics data may include information about pages viewed, features used, session duration, and general usage patterns. This data helps us make data-driven decisions to improve our Services.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of data using industry-standard cloud infrastructure
- Regular security assessments and updates
- Access controls and authentication mechanisms
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-out: You can opt out of receiving promotional communications from us.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at privacy@agentsolar.ai.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and usage of our Services. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the operation of our Services
- Analytics Cookies: Help us understand how users interact with our Services
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.
Third-party services we use include:
- Google (Authentication, Analytics)
- Stripe (Payment Processing)
- Firebase (Hosting and Database)
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information.
As stated above, we do not sell your personal information.
International Users
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to this transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@agentsolar.ai
Address: San Jose, CA